GMX Online Help
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FAQ about GMX Mail
What is GMX Mail?
What's special about the GMX Mail service?
What are the technical requirements for GMX Mail?
Is it possible to change my sender e-mail address?
What is the Archive folder for?
Can I restore accidentally deleted messages?
What is the difference between POP and IMAP?
Why doesn't GMX Mail work on my PC?
Can I save the sender's e-mail address directly to my address book?
Does GMX Mail allow file attachments?
Can I set e-mail preferences?
Can I search messages?
Is there an auto-save function while composing e-mails?
Can I access GMX.COM via WAP?
Are my messages spell-checked while composing them?

What is GMX Mail?
GMX Mail offers all the convenience you've come to expect from common mail programs (e.g. Outlook, Thunderbird, etc.) without having to install additional software on your computer. GMX Mail is not software in the conventional sense, but a Web-based application which you can use with any computer connected to the Internet.

What's special about the GMX Mail service?
GMX Mail offers a wide variety of commands to manage and preview your mail, along with common mouse functionality such as left-click selection and Drag & Drop, without having to reload the page each time a command is executed. Access the available commands via right-click or keyboard shortcut. You can also open more than one mail at a time by viewing them in individual tabs.

What are the technical requirements for GMX Mail?
To use GMX Mail on your PC, JavaScript must be enabled in your browser. Since GMX Mail is a powerful webmail application, it requires modern browsers such Internet Explorer version 6 and higher, or Firefox version 1.5 and higher.
Please note that beta versions of these browsers are not supported.

Is it possible to change my sender e-mail address?
You may use any of your e-mail addresses created in My Account as well as those of third party providers registered in Mail Collector as your sender address. Just select it in the "From" field before sending your message.

What is the Archive folder for?
To maintain optimal performance of your GMX Webmail, we recommend moving your e-mail from the Inbox to the Archive or any other folder you might have created. In case you do not require the use of an Archive folder, you can simply delete it.

Can I restore accidentally deleted messages?
Deleted messages are moved to the Trash folder. To restore a deleted message simply drag it from Trash to the desired folder. Messages that have been deleted from Trash can no longer be restored.

What is the difference between POP and IMAP?
POP and IMAP are the most important internet standards for retrieving e-mails from a remote computer. You need one of them if you wish to use a third party e-mail client.

The POP protocol (Post Office Protocol) will download all e-mail to your local client, regardless of the server's folder structure. This is useful for dial up connections as you only have to be online while downloading mail, not while reading it.

The IMAP protocol (Internet Mail Access Protocol) will also retrieve you folder structure and checks for changes more often. In return, you need to be online all the time.

Why doesn't GMX Mail work on my PC?
To use GMX Mail, JavaScript must be enabled in your browser. For detailed step-by-step instructions, please go to JavaScript.

Can I save the sender's e-mail address directly to my address book?
Find out here how to save e-mail addresses to your address book. Also, you can have new recipients automatically added to your Address book. Just click on "Settings” -> “E-Mail” -> “Preferences” and check the option to automatically add new recipients to your contacts.

Does GMX Mail allow file attachments?
Yes, it does. You simply upload the file attachment to your message and mail it.

Can I set e-mail preferences?
Click here to learn more about e-mail preferences.

Can I search messages?
You will find everything about searching here.

Is there an auto-save function while composing e-mails?
While composing e-mail, your current message is automatically saved in the Drafts folder in 30 second intervals. You will find detailed information on Saving Messages here.

Can I access GMX.COM via WAP?
It is not possible to access GMX via WAP.

Are my messages spell-checked while composing them?
To have your message spell checked, click on the arrow besides the Spell Check button, choose the language you wish to use and then click on the Spell Check button. GMX will automatically underline the misspelled text in red. Right-clicking on the word will allow you to select an alternative spelling. You can choose from 9 possible language options for checking, with more languages to be added soon.